Yesterday, I left you with my vacation dilemma.

I had lost a contact lens after my first dive into the pool on vacation. If you have no idea what I’m referring to, click here: What I Learned About Leadership From Losing a Contact Lens

Now back to my story. Just when I thought all was lost and I was going to be One-Eyed Willy for my entire vacation (shameless Goonies reference for my Gen-X crew), David pulled out his personal iPhone and searched for my doctor’s number.

Soon enough, he found the name of the office and the phone number. Ah, but remember that I left my Canadian cell phone due to not having a US plan. At this point, I was thinking I would have to find one of those; what do you call them again? Phone booths! (Or head back to the rental house to make the call.)

Nope, he was on it!

Within minutes, he was dialling the number and started making things happen. But would you believe it? My eye doctor is closed on Mondays! My shoulders sunk again. (Snorkelling with an eye patch was going to be a drag.) Nope, David encouraged me to come back tomorrow and we’ll get things sorted out.

Tuesday morning, I was in the Vision Center bright and early. David welcomed me in and we got right to it. The first couple of calls were, would you believe it; busy signals! I know what you’re thinking. “Which eye doctor doesn’t have call-waiting?” My thoughts exactly!

Thankfully, after a few more attempts, David got through to the office administrator and she immediately faxed over my prescription. Since my script was good until November 11th, I was in good shape to buy some lenses.

Soon enough, this pirate had a familiar view of the world!

Early the next morning, my wife and I went snorkelling together before the surf kicked up. Spending time with her is great, even if I was blind in both eyes. But I wasn’t thanks to David! I didn’t miss a thing. The beautiful creatures and colours that I experienced, are all because of his leadership through excellent service.

David really saved my trip!

Join the Conversation; Share Your Thoughts

• What are your service experiences within the vision-care industry?
• Is there another situation, in another industry, where an employee or manager went above and beyond in their service?